F.A.Q
General Questions about Navx
My Navx account
About Navx services
- Download the synchronization program
- Subscribe to speed cams
- Download content to your GPS
- Using Navx Services with your GPS
- Other Questions
General Questions about Navx
NAVX is a unique site within its field. It enables lucky GPS (satellite geolocalization technology) owners to add services and content, to make their systems even more useful, fun and personalized. Whether you’re looking for fixed or mobile radar positions or perhaps a new guide voice, or one of many options still to come in the future, NAVX provides the solutions you are waiting for.
2. Which are the services offered by Navx?
- Navx enables you to download:
- The position of the automatic fixed speed cams,
- The location of the mobile speed cams,
- The level of price at the service station nearest to your position,
- �And many more services to come.
My Navx account
1. How do I create an account?
To create an account, all you have to do is click here and fill out the Form.
2. How do I get a new password?
If you want a new password, log on to the site, then click on Manage my account.
If you have forgotten your password, click on Forgot password, and we’ll send you an e-mail with a new password.
3. How can I delete my account?
In order to delete an account, send us an e-mail at contact@navx.com with "Delete account" in the subject line. Please tell us why you want to delete your account. We want to know what you think, and we always strive to improve our services.
About Navx services
1. Downloading the synchronisation manager
What is the purpose of the NAVX synchronization manager*?
If you own a PC and a GPS (click here to check the compatibility of your device with our software), the synchronisation manager* will enable you to:- Automatically upload all the contents you have purchased (mobile speed cams, fuel price, automatic fixed speed cams) in your GPS,
- Automatically download content you have purchased to your GPS,
- Activate and de-activate the tracker,
- Save your own route when the tracker is active.
Do I have to pay to install the synchronization manager*?
No, the synchronization manager* is free of charge.
Does the synchronization manager* delete or install files on my PC?
No, it simply manages the content downloads that you purchased.
My anti-virus advises against running the program, what should I do?
Your anti-virus alerts you that a program will be opened. The NAVX program is trustworthy and there is no need to worry whatsoever. Do not hesitate to run the program to install the synchronization manager* on your PC so that you have access to all NAVX services.
I have subscribed to speed cams, how do I update my GPS?
You can update your GPS as many times as you like during a valid subscription period.
Consult our free alert service to find out about speed cam updates.
To update your GPS after subscription:
a) If you have a GPS click here to check the compatibility of your device with our synchronisation software
If you have a TomTom & Magellan GPS:
You can hook your GPS up to your computer, the synchronization program will start, and you log in.
Login: your e-mail address
Password: the one you chose when you registered. Forgot your password? Click here to obtain a new password.
Updates happen automatically!
If you have another GPS model
To update your GPS, all you have to do is log in at www.navx.com using your:
Login: your e-mail address
Password: the one you chose when you registered. Forgot your password? Click here to obtain a new password.
Then click on "Last update".
I would like to unsubscribe from speed cams, how do I go about it?
Refer to the Sales Agreement (article 8) for the procedure to follow.
I would like to modify my speed cams subscription, how do I go about it ?
For the moment, it is not possible to modify your subscription, although this option will soon be available. Visit the site on a regular basis to be kept up to date.
3. Downloading content on your GPS
Once subscribed, how do you download content to your GPS?
Choose the content that you are interested in on the NAVX site: fixed speed cam positions. After you have made your choice, click on "Buy". There are several different payment methods offered. Choose the one you prefer. When you have made the payment, the synchronization manager* will automatically look for the content in our database to download it to your GPS. (click here to check the compatibility of your GPS with our synchronisation manager). Check that your GPS is correctly connected to your PC via a USB cable.
If you have a different GPS (Garmin, Navman, Medion, Sony etc): please select the means of manual downloading that corresponds to your model of GPS.
Do I need to download the synchronization manager* each time I want to update my speed cam subscription?
No. You simply need to check that the synchronization manager* is active on your PC. You should normally see an icon to the bottom right of your PC screen in the shape of an N. If this is not the case, activate it again by going to Programs on your PC and clicking on NavX Sync.
What means of payment are offered by NAVX ?
NAVX uses secure, dependable, and rapid methods of payment: by bank card (Visa, MasterCard, American Express).
4. Using Navx services on your GPS
How to use the positions of fixed Speed Cams, Mobile Speed Cams, the Fuel Price and the voices in your GPS?
To know the installation mode of the fixed Speed Cams, of the Mobile Speed Cams and of the Fuel Price on your GPS, go to the summary page of your subscription where the procedure is explained in detail.
See the complete list of compatible models.
If you encounter difficulties in using NAVX services, please excuse us. In order to help us resolve these difficulties, we’d like to go over a few important points concerning compatibility with our services:
You most use
- A GPS that is compatible with our services (Mobile Speed Cams, Fuel Price, Fixed Speed Cams). To check the compatibility of your GPS, click here
- Your computer has to be a PC (not a Mac)
- You have to run a Windows operating system (98, NT, 2000, XP)
If all this is correct, here is a series of questions to allow you to troubleshoot the problem.
- Did you download the NAVX synchronization manager*? If not, go back to www.navx.com, log on, and download it from the "Manage My Account" tab, and then run the installation.
- Did you install the NAVX synchronization* software? If not, install it now.
- If the NAVX synchronization* software is installed, you should see a gray or orange N in your system tray. If not, the installation was not completed. Uninstall the program, get connected to www.navx.com, and re-install the program from the "Manage My Account" tab.
- Is the N orange when you connect your GPS to your PC? If not, the software still has not been successfully installed. Uninstall the program and go back to www.navx.com, get connected and re-install the program from the "Manage My Account" tab.
- If these four steps do not fix the problem, check to make sure your GPS’ memory is not used up, and if you have a memory card, that it is not prevented from writing (there has to be at least 5 MB available). If necessary, clear some space on your hard drive.
- If the problem still occurs, and as long as the synchronization* software seems correctly installed, and enough memory is available, contact us at contact@navx.com and our technical team will help you solve the problem.
*Manager or synchronization software: exclusively compatible with Tom Tom GPS systems, intended for computers running Windows 2000/XP/Vista.